Terms & Conditions of Sheikh Online Service

1. Subscriber has to provide necessary documents and information to establish subscriber’s identification, legal status and business capacity. Sheikh Online Service shall.
2. Sheikh Online Service shall have the right to temporarily disconnect, suspend or terminate the services for giving any false information by the subscriber in any document or otherwise including on the subscription form. If there is any change in the information given earlier, subscriber shall notify Sheikh Online Service of such change, failure of which shall entitle Sheikh Online Service to suspend or terminate the services at its sole discretion.
3. Both parties undertake that any information received by one party marked as confidential shall be kept as confidential by the other party. Such information can only be revealed if it is found that it was already in the public domain or it was already available to the receiving party without violating this agreement or it is required by law. The information may be used solely to improve customer experience through ways of offering Sheikh Online Service products and services.
4. Sheikh Online Service has the exclusive right and jurisdiction of the title and ownership of the connection and equipment provided by Sheikh Online Service.
5. Sheikh Online Service shall provide the services to the subscriber within the agreed timeline. However, in case of any delayed support Sheikh Online Service will notify the subscriber as soon as it is reasonably practicable.
6. Sheikh Online Service shall not be liable for disruption or discontinuation of its services due to any disturbance, congestion, cable cut or severance in other network(s) or reasons beyond its control.
7. Sheikh Online Service may temporarily suspend the services in whole or in parts for repair, maintenance, upgrading or circumstances beyond Sheikh Online Service’s control; however, Sheikh Online Service will notify the subscriber as soon as it is reasonably practicable.
8. Sheikh Online Service will have the right to suspend or terminate the connection without further notice in case the subscriber uses the device/terminal/IP on any resources provided by Sheikh Online Service beyond the allocated number of connections or bandwidth capacity.
9. Sheikh Online Service shall have the exclusive right to change/increase/reduce the tariff charges, validity periods, package plans and any other agreed terms etc. at any time subject to official notification of such changes. No notification will be required if such changes take place due to any regulatory or government imposition.
10. Sheikh Online Service may keep the subscriber updated about any new information about the Sheikh Online Service services, if needed. Sheikh Online Service reserves the right to communicate any of its offers and services-related communication and/or messages to the subscriber at any time and in any manner to keep the subscriber updated from time to time. Sheikh Online Service reserves the right to use the name of the subscriber in its materials for promotional or business purposes.
11. Sheikh Online Service shall endeavor to provide the best possible service to its subscribers; however, the quality, reliability and availability of services may depend on various factors. In case of failure to achieve desired quality, reliability and availability of services due to any of the above factors, Sheikh Online Service shall not be held liable.
12. The subscriber undertakes not to use Sheikh Online Service services to commit any unlawful act which might endanger national, social or economic interest, or damage Sheikh Online Service’s reputation to other subscribers. Under such circumstances, Sheikh Online Service shall have the exclusive right to discontinue the services of the subscriber and take appropriate legal measures. Subscriber shall indemnify Sheikh Online Service if it suffers any losses, damages or has to pay any penalty due to any unlawful usage of the subscriber.
13. Notwithstanding anything contained in this agreement, any other information through Sheikh Online Service brochure, notification, published and/or broadcasted by Sheikh Online Service regarding its services, service price, billing policy, credit policy etc. shall also be binding to this agreement.
14. Use of Sheikh Online Service Services is subject to its most current applicable usage policies.
15. Subscriber shall pay the agreed charges to Sheikh Online Service in its prescribed bill format strictly within the due date. Sheikh Online Service shall have the right to disconnect, suspend or terminate the services to the subscriber if the bill is not paid in full within the due date mentioned on the bill. This right, however, shall not be deemed to have been waived if Sheikh Online Service decides not to suspend or terminate the services despite the bill remaining unpaid.
16. Sheikh Online Service shall have the right to terminate or suspend the services to the subscriber if the total charges (‘billed’, ‘unbilled usage’ or ‘billed’ along with ‘unbilled usage’) accumulated at any time exceed the subscriber’s security deposit or the credit limit, whichever is applicable. This right, however, shall not be deemed to have been waived if Sheikh Online Service decides not to suspend or terminate under such conditions.
17. Subscriber shall have to pay the “Shifting Charge” for shifting of connection.
18. If the subscriber’s connection has been suspended, disconnected temporarily, or disconnected permanently due to payment default, the subscriber is entitled to reconnect by paying all outstanding payments. If the connection has been permanently disconnected by Sheikh Online Service for such circumstances, along with the full payment of the outstanding bill, the subscriber shall also be liable to pay reconnection fee as applicable.
19. Sheikh Online Service will retain ownership of all the optical network equipment provided to subscribers. In case of termination/temporary stop of services, subscriber shall hand over the equipment to Sheikh Online Service without any delay. For any damage to that equipment, the subscriber shall compensate the value of the damaged equipment.
20. Unless provided by Sheikh Online Service, it is not responsible for any hardware/software including those which are available on the internet.
21. Sheikh Online Service has no control over the accuracy or appropriateness of any information on the internet and the subscriber shall be solely responsible for internet usage.
22. The subscriber undertakes to safeguard the equipment provided by Sheikh Online Service from potential damage (i.e. misuse, negligence, fire, lightning, natural disaster, theft, sabotage, coming in contact with water, dropping from height). Sheikh Online Service shall have the right to ask for damages from the subscriber for any harm caused to any equipment, software, or Sheikh Online Service set-up deliberately, negligently or by careless handling.
23. Sheikh Online Service shall not be liable for any health hazard or problems otherwise caused by the use or abuse of the services and the equipment.
24. Subscriber shall solely be responsible for his/her own and his/her subscriber’s illegal data or voice transfer or traffic or bulk e-mail (spamming) or any other illegal operation. The sending of bulk email (spamming) is strictly forbidden and the subscriber’s account will be immediately terminated. Subscriber shall indemnify Sheikh Online Service if it suffers any losses, damages or has to pay any penalty due to any unlawful usages of the subscriber.
25. Subscriber shall install proper electric connection, power, grounding, UPS, stabilizer etc. in his/her premises and in his/her own accord. Subscriber shall not relocate or move any equipment installed by Sheikh Online Service without permission.
26. Sheikh Online Service shall not install any product/services without authentic document from the signatory of this document and authorized representative of Sheikh Online Service, and also the clearance from the revenue assurance department of Sheikh Online Service.
27. Without the customer’s written request/consent, any upgrade/downgrade of bandwidth or any other changes will not be executed. For decreasing/increasing bandwidth, temporary/permanent disconnection requires one month’s prior written notice.
28. The subscriber shall file its complaint about the services of Sheikh Online Service to the subscriber Help Desk.
29. Responsibilities of Sheikh Online Service are explicitly stated in this agreement as above and Sheikh Online Service takes no other responsibilities besides those set in this agreement.
30. Notwithstanding anything to the contrary contained herein, Sheikh Online Service shall not be liable for any reason or any representation, implied warranty or condition or other term at law or under the terms of this agreement for any losses, whether for loss of profit, actual or consequential or otherwise and whether occasioned by the negligence of Sheikh Online Service or its employees or agents or otherwise relating to the sale of the products and/or provision of services to the subscriber.
31. Sheikh Online Service reserves the right to change the above terms & conditions without prior notice.
32. Sheikh Online Service will not be held responsible if the usage of Sheikh Online Service services is not compliant with BTRC or LEA (Law Enforcement Agency).